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Security Warning When Opening Create Service Request Form (Doc ID 2545810.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to open create service request form,
the following error occurs.

1) Security Warning
Block potentially unsafe components from being run?
Application: oracle.forms.main.engine
Java has discovered application components that could indicate a security
concern. Contact the application vendor to ensure that it has not been
tampered with.
  [Block][Don't Block]

2) Security Warning
Do you want to run this application?
An application is requesting permission to load a resource from location
Click Cancel to block loading such resources or Run to allow it to allow them
to load

The issue can be reproduced at will with the following steps:

1. Navigate to (R) Service > Service Request > Create Service Request


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