My Oracle Support Banner

Security Warning When Opening Create Service Request Form (Doc ID 2545810.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to open create service request form,
the following error occurs.

ERROR
-----------------------
1) Security Warning
Block potentially unsafe components from being run?
Application: oracle.forms.main.engine
Java has discovered application components that could indicate a security
concern. Contact the application vendor to ensure that it has not been
tampered with.
  [Block][Don't Block]

2) Security Warning
Do you want to run this application?
An application is requesting permission to load a resource from location
below.
Click Cancel to block loading such resources or Run to allow it to allow them
to load
  [Run][Cancel]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigate to (R) Service > Service Request > Create Service Request

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.