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When Copying Sales Order, Quantities of Options Unexpectedly Increase And No Longer Match Original Configurations (Doc ID 2545827.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Configurator - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to copy sales order lines into another sales order, the following error occurs. Several optional item quantities are updated in the copied order unexpected from 1 to 2, which leads to incorrect WIP jobs with wrong quantities.

ERROR
-----------------------
The value of the item XXX changed from '1' to '2' when the configuration of your order was validated.
Configuration validation resulted in error(s).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Navigate to an existing order
3. Copy sales order lines
4. Error occurs upon submit

Cause

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In this Document
Symptoms
Cause
Solution
References


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