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UPK: UPK Sound And Video Mismatch And Voice Drop Intermittently (Doc ID 2545947.1)

Last updated on NOVEMBER 27, 2019

Applies to:

User Productivity Kit - Version 12.1.0.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.4 version, Player

ACTUAL BEHAVIOR
---------------
After publishing a player package and viewing in SeeIt! mode, the mouse clicks are cutting off the voice narration

EXPECTED BEHAVIOR
-----------------------
the mouse clicks should not affect the narration

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. publish player package
2. in the publishing destination, click play.exe
3. select "SeeIt!" mode
4. Note the mouse clicks affecting (cutting off) the voice narration of the frames

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot hear the full explanations of each slide during the playback.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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