Hold Applied Against Order Based On Customer (Doc ID 254613.1)

Last updated on APRIL 19, 2016

Applies to:

Oracle Order Management - Version 11.5.7 to 11.5.10.3 [Release 11.5.7 to 11.5.10]
Information in this document applies to any platform.
***Checked for relevance on 12-NOV-2014***

Symptoms


When attempting to Book a sales order for a specific customer, the following error is displayed.


Hold Applied Against Order Based On Customer

This only happens for a few customers. When querying these customers in the Customers - Standard form , the 'Credit Hold' checkbox in the 'Profile: Transaction' tab is not checked.

Cause

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