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Signature Attachments From Field Service Wireless Show Last Updated By As ANONYMOUS (Doc ID 2546446.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Mobile API

ACTUAL BEHAVIOR
---------------
When using Field service wireless to sign a debrief  the last updated by is showing as 'ANONYMOUS'.  

When adding a signature in FS Wireless The user can sign and enter a 'name'
but in the HTML debrief page > view attachments region shows
Title = Signature.png
Description = '<value from the name field from CSFW>'
Last updated by = Anonymous


EXPECTED BEHAVIOR
-----------------------
Expect the name entered with the signature will show instead of ANONYMOUS

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. FS wireless.
2. add a signature and enter the name.
3. Customer name is not displayed properly in the task report.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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