My Oracle Support Banner

Cannot Save Custom Task Status.Get error "The new status Awaiting Debrief is illegal. Possible status are: [Status1], [Status2], [Status3] " (Doc ID 2546554.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.


On : 12.2.7 version, Service Request Form

Getting the following error when trying to use a custom task status and save in Task tab in Create Service Request form


The new status Awaiting Debrief is illegal.
Possible status are: [Status1], [Status2], [Status3]

The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service Responsibility
3. Navigate to Create Service Request form
4.Query for an existing Service Request and goto task tab
5.Change the task status to custom task "Awaiting Debrief" and Try to save

Observe the above error and cannot proceed


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.