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Cannot Save Custom Task Status.Get error "The new status Awaiting Debrief is illegal. Possible status are: [Status1], [Status2], [Status3] " (Doc ID 2546554.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Service Request Form

Getting the following error when trying to use a custom task status and save in Task tab in Create Service Request form

ERROR
-----------------------

The new status Awaiting Debrief is illegal.
Possible status are: [Status1], [Status2], [Status3]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service Responsibility
3. Navigate to Create Service Request form
4.Query for an existing Service Request and goto task tab
5.Change the task status to custom task "Awaiting Debrief" and Try to save

Observe the above error and cannot proceed


Cause

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In this Document
Symptoms
Cause
Solution
References


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