Credit Memo Is Being Created For Multiple Invoices During Contract Modification
(Doc ID 2546716.1)
Last updated on JULY 30, 2020
Applies to:
Oracle Lease and Finance Management - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Billing Modules
ACTUAL BEHAVIOR
----------------------
In Lease Management, credit memo is being created for multiple invoices during contract modification/rebook.
In case there is a change of customer location, tax is calculated incorrectly, since it is not referring back to original invoice, but is calculated freshly based on the new location
EXPECTED BEHAVIOR
-------------------------
An applied credit memo should be created during contract modification.
STEPS
-----------
The issue can be reproduced at will with the following steps:
1. Create a contract, book and bill it.
2. Perform a rebook with a date in the middle of contract term.
3. On-account credit memo is created.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |