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How To Restrict Service Request Visibility ? (Doc ID 2547307.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


Need the ability that whenever a Service Request is created by particular group, no other group employees should see their data, so this way users will have security.
Is it possible to achieve the functionality so that when user searches any Service Request which is not created by their group member, the Service Request should not be visible?


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