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Error If First Line Of Contract In Canceled Status (Doc ID 2548023.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Authoring

When attempting to add a Line and subline to a service contract which has only one line already which is cancelled, the following
error is thrown

FRM-41051: You cannot create records here

The issue can be reproduced at will with the following steps:
1) Service Contracts (R)
2) Create a Service Contract with one line and subline
3) Change the status of line to Cancelled - the same status reflects at subline as well
4) Now add a new line and attempt to add a subline for this line when the error is thrown


Due to this issue, users cannot create additional lines/sublines to Service contract when the existing line is in cancelled status

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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