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Blank Task Alert Notification Are Sent To Field Service Technicians (Doc ID 2548745.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 Field Service

ACTUAL BEHAVIOR
---------------
Field Service Technicians are receiving task alert notifications with no task details

The notifications contain the following subject line and there are no details in the notification body:

"Cancelled: Task for at              "


EXPECTED BEHAVIOR
-----------------------
Expect that the task notifications will contain details so the users know why they received a notification.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Users randomly receivealert notifications that are blank

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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