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Certification Completion Notification Displaying Wrong Dates (Doc ID 2548792.1)

Last updated on MARCH 19, 2020

Applies to:

Oracle Learning Management - Version 12.2 HRMS RUP10 and later
Information in this document applies to any platform.


On : 12.2 HRMS RUP12 version, Catalog Admin

Certification Completion Notification displaying wrong dates.

Learner receives the completion certification notification, but the notification has the wrong renew date for next certification period.

The issue can be reproduced at will with the following steps:

Certification Name: Cyber Security-Everyone eLearning  ( example)
Certification Start Date: 13-FEB-2019
Certification End Date:
Restricted: Yes
Learner must complete this certification in : 365 (days)
Learner can renew: For a period before certification expires
Renewal period: 180 Days
Notify learner before due date: 60 days
Completed certification is valid for: 730 days (2 years: 2021)
Certification validity calculation starts: From Learner completion date.  No restriction on the use of self-study classes for initial certification or
Restriction on self study: renewal

After learner completed the Certificate, he receives a completion notification as below:

Certification Details:
You have completed the certification: Cyber Security-Everyone eLearning, which is valid from 16-APR-2019 to 15-APR-2021
You will receive a reminder of the next certification period on 14-FEB-2021

FND Message used by the OTWF workflow to send the notification as below :
Language: US
Application Learning Management
Number :443760

Current Message Text:
You have completed the certification &CERTIFICATIN_NAME, which is valid from &CERT_PRD_START_DATE to
&CERT_PRD_END_DATE. You will receive a reminder of the next certification period on
&CERT_EARLIEST_ENROLL_DATE. The certification component are...


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