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Adjustment Screen Greyed Out in Collections Agent User Interface (IEXRCALL) (Doc ID 2549156.1)

Last updated on OCTOBER 11, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Adjustment form is greyed out after selecting a Transaction from the Transaction Tab of the Collections Agent UI.   Adjustments are enabled, however the fields on the form are not updateable and only an adjustment for the entire amount can be entered.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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