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R12: AP: Payables Could Not Calculate Tax Due to: "An Unexpected Error Has Occurred.Please contact your system administrator." (Doc ID 2550730.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle E-Business Tax - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms



When attempting to validate invoice,the following error occurs.

ERROR
Payables could not calculate tax due to: An unexpected error has occurred. Please contact your system administrator.

FND Debug log file shows the following error:

Error with FND logging of ZX_TAX_PARAM_EXTENSIBILITY_PKG.output_structure

Exception raised by extensibility caught ORA-01403: no data found

ZX_SRVC_TYP_PKG: update_extn_attrs()-

User-Defined Exception

ZX_GLOBAL_STRUCTURES_PKG: delete_trx_line_dist_tbl()+

ZX_GLOBAL_STRUCTURES_PKG: delete_trx_line_dist_tbl()-

ZX_API_PUB: CALCULATE_TAX:ZX_SRVC_TYP_PKG.calculate_tax returned errors

ZX_API_PUB: CALCULATE_TAX:Calculate_Tax_Pvt returned errors. Return Status: U

EXCEPTION : Unexpected Error

Start Time :29-05-2019 15:34:32

End Time :29-05-2019 15:34:32

Total Time :0:0:0

Number of partner calls :0

Time taken by partner(secs) :0

Number of records in ZX_TRX_HEADERS_GT :1

Number of records in ZX_TRANSACTION_LINES_GT :1

Handle errors returned by API

Get error message from eTax API

Get error message from stack

An unexpected error has occurred. Please contact your system administrator.

"Unexpected error occurred during Tax Calculation.

Exception: An unexpected error has occurred. Please contact your system administrator.

Please correct the problem or contact your System Administrator."

 

 
STEPS
The issue can be reproduced at will with the following steps:
1. Log into Account Payables
2. Create invoice,not match with any PO
3. Validate invoice


Cause

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In this Document
Symptoms
Cause
Solution


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