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Error "Value YYYY-MON-DD HH:MM:SS is longer than its maximum length of 19 characters" In HTML Contact Center Page Sales Order Page (Doc ID 2551703.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Contact Center


Get the following Error in HTML Contact Center page.

ERROR
-----------------------
Value YYYY-MON-DD HH:MM:SS is longer than its maximum length of 19 characters

and see Form Validation Failure
Value 'YYYY-MON-DD HH:MM:SS ' in Sales Order Date is not a date and time formatted as dd-MMM-yyyy HH:mm:ss '.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service responsibility
3. Navigate to Customer Management >HTML Contact Center >Sales Order page

In the details section see the above error


Cause

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In this Document
Symptoms
Cause
Solution


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