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UPK: "An Error (-5006 : 0x8000ffff) has occurred while running the setup" When Installing UPK Client (Doc ID 2551913.1)

Last updated on OCTOBER 16, 2019

Applies to:

User Productivity Kit - Version 12.1.0.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.1 version, Client

When attempting to install UPK,
the following error occurs.

ERROR
-----------------------
An Error (-5006 : 0x8000ffff) has occurred while running the setup.

Please make sure you have finished any previous setup and closed other applications.

If the error still occurs, please contact your vendor.  See Documentation.

 

Clicking on Details in the window shows

Error Code:         -5006 : 0x8000ffff
Error Information:
>SetupNew\setup.cpp (658)
PAPP:Software
PVENDOR:See Documentation
PGUID:E230DC0A-5C4B-4963-8320-067FF3AF722E
$19.0.185
@Windows 7 / Server 2008 R2 Service Pack 0 (9200)
IE Version: 9.11.17763.0




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. run setup.exe
2. see error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete installation.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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