Extra Notification Is Being Sent To Buyer Advising PO Has Been Accepted (Doc ID 2551977.1)

Last updated on OCTOBER 10, 2022

Applies to:

Symptoms

Extra notification is being sent to buyer advising PO has been accepted.
The supplier_notif_method shows as EMAIL for both a PO which has created the extra notification and one where only the correct notification has gone.
I would not expect the supplier_notif_method to show as NONE as we would want these notifications to go to the supplier.
The incorrect email notification is being sent to the buyer and not the supplier.
We have recently upgraded from 12.1.3. to 12.2.6. Since the upgrade an extra notification has been sent to the buyer when a PO has been accepted which we do not want to send.


POSSIBLE CAUSE:
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The issue with the "PO Output for Communication" taking so long has been resolved by increasing the number of managers available. As soon as the delay in running this request was resolved, the buyers no longer received this notification.
I believe this is because users through iSupplier Portal were able to view the PO and acknowledge it before the PO Output for Communication request had ran and that this action would generate this extra notification.


Message Type: POSACKNT
Message Name: NOTIFY_BUYER_ACK
Subject: Standard Purchase Order 3563795,0 has been Accepted.

The acceptance shows in the Acceptances page with an Action of Web whenever this notification is sent but this is not happening for all PO's that require an acceptance and we are unsure what is triggering this message.
We are experiencing a delay in the running of the PO Output for Communication program and we have noticed that these messages are being sent while the workflow is 'Waiting for Concurrent Request'. Is it possible users through iSupplier Portal are able to view the PO at this stage and acknowledge it and that action would generate this notification?

The issue with the PO Output for Communication taking so long has been resolved by increasing the number of managers available. As soon as the delay in running this request was resolved, the buyers no longer received this notification.
I believe this is because users through iSupplier Portal were able to view the PO and acknowledge it before the PO Output for Communication request had ran and that this action would generate this extra notification.


EXPECTED BEHAVIOR
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We expect no receive extra notification.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a PO with acceptance required
2. Buyer receives the notification and accepts the PO
3. Two notification are received with the acceptance

Cause

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