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GTM Screen Sets Tiles Show Inconsistency While Switching User Roles (Doc ID 2552644.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Global Trade Management - Version 6.4.3 and later
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
---------------
GTM Icons for specific user role display duplicates and shows the wrong tile option when the role is switched in upgraded 6.4.3 version.
But when refreshed the screen sets appear correctly.

EXPECTED BEHAVIOR
-----------------------
Users should not see duplicate icons

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to OTM/GTM
2. Change the role to GTM_CONFIGURATION
3. Click on Master Data Menu
4. Duplicate Trade Item Management and Part Management menus are shown
5. When refreshed it shows the right menus


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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