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Actionable Work Items Does Not Consider Payments Made By Another Account (Doc ID 2552981.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using actionable work items, the Amount Collected doesn't reflect receipts or payments made on the account, from a different customer.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Assign a strategy to Account1 with actionable work items. 
  2. Make a payment from Account2, to the invoices for Account1.
  3. Check the Amount Collected for Account1, it doesn't reflect the receipts.

Additional issue resolved by this note/solution - Work Items are not being updated in the UWQ when they are updated in the Collections Agent UI>Strategy Tab

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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