Actionable Work Items Does Not Consider Payments Made By Another Account
(Doc ID 2552981.1)
Last updated on JULY 16, 2021
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When using actionable work items, the Amount Collected doesn't reflect receipts or payments made on the account, from a different customer.
Steps to Reproduce:
Responsibility: Collections Agent
- Assign a strategy to Account1 with actionable work items.
- Make a payment from Account2, to the invoices for Account1.
- Check the Amount Collected for Account1, it doesn't reflect the receipts.
Additional issue resolved by this note/solution - Work Items are not being updated in the UWQ when they are updated in the Collections Agent UI>Strategy Tab
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