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Actionable Work Items Does Not Consider Payments Made By Another Account (Doc ID 2552981.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When using actionable work items, the Amount Collected doesn't reflect receipts or payments made on the account, from a different customer.

Steps to Reproduce:

Responsibility: Collections Agent
: Collections

  1. Assign a strategy to Account1 with actionable work items. 
  2. Make a payment from Account2, to the invoices for Account1.
  3. Check the Amount Collected for Account1, it doesn't reflect the receipts.

Additional issue resolved by this note/solution - Work Items are not being updated in the UWQ when they are updated in the Collections Agent UI>Strategy Tab


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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

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