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New Search Functionality On Problem/Resolution Code Mapping UIs And Associated Update UIs (Doc ID 2553531.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,
Enhancement to the search functionality.

New functionality to update Problem and Resolution codes and their Mappings.

Service -> Setup -> Mapping -> Problem Code Mapping / search by Request Type and/or Item Category
Service -> Setup -> Mapping -> Resolution Code Mapping / search by Request Type and/or Item Category and/or Problem Code

Service -> Setup -> Mapping -> Problem Code Mapping -> Update Problem Code Mapping (pencil icon) / search by Problem Code and/or Description
Service -> Setup -> Mapping -> Problem Code Mapping -> Update Resolution Code Mapping (pencil icon) / search by Resolution Code and/or Description

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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