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Depot Repair Service Types Setup Form Will Not Allow Two Different Service Activity Codes For The Same Billing Type (Doc ID 2553920.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 Service Type Setup

The Service Types setup form does not allow you to enter multiple Service Activity Codes for the same  Billing type.
Under the Billing Types section, for each available tab (Material, Labor, Expense), only one Billing Type record and one Service Activity Code can be selected.

An error will occur when trying to add another row.
Error:
-------

The billing type is already mapped to a service activity code.  For a given service type.  A billing type cannot be mapped more than once.

EXPECTED BEHAVIOR
-----------------------
Users expected that they would be able to enter more than one billing type/service activity code

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Depot Repair Manager > Depot Repair > Setup > Service Orders > Service Types
2. Find a service type and go to the Billing Type area and select the Expense tab
3. Under Billing Type select Expense and a Service Activity Code
4. Try to add another record under the same tab but it is not possible

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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