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Separate Orders Created for Each Charge Line When Customer Is on Credit Hold (Doc ID 2554281.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Charges UI, APIs, and schema

Actual Behavior

After applying patch - 29433078:R12.CS.B - 12.1.3:BUG FIXES FOR CS:FEB-II'19 PATCH REPLACEMENT PATCH for 29244080
Separate orders are created for each Charge Line when Customer is on Credit Hold


Steps to Reproduce

1. Create a Service Request for a customer on credit hold and add Charge Lines --> Click Submit
    Messages -> Hold applied against order based on customer
   Ok
   Bill to Site hold applied against Line1
   Ok
   A hold prevents booking of this order
   Ok

   Charges lines are submitted in spite of the message. This does not happen where the patch 29433078:R12.CS.B is not applied.
   Order Status. Shows that 4 orders were created.
  

Cause

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In this Document
Symptoms
Cause
Solution
References


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