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Suddenly One Particular User Is Not Able To Approve The POs From Form & Status Remains Incomplete (Doc ID 2556899.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Purchasing - Version 12.2.3 and later
Information in this document applies to any platform.


How can the following issue be resolved:

Suddenly one particular user is not able to approve the Purchase Orders and document remains stuck in Incomplete status.

In the workflow monitor activities, the following error can be seen :

itemtype: POAPPRV itemkey: <wf_item_key>  Message Text: PO_REQAPPROVAL_INIT1.send_error_notif: 20 username: <user_name> doc: Standard Purchase Order <PO_num> location: PO_REQAPPROVAL_INIT1.SET_STARTUP_VALUES error msg: ORA-06502: PL/SQL: numeric or value error: character to number conversion error


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