Unable To Apply/Save Record When Creating Dynamic Customer Verification Questions
(Doc ID 2556905.1)
Last updated on MAY 20, 2024
Applies to:
Oracle iReceivables - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Account Details
ACTUAL BEHAVIOR
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When creating Customer Verification Question (Dynamic), unable to apply/save the record. As soon as fields are populated, they 'disappear'.
EXPECTED BEHAVIOR
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Expect the fields to populate as they are entered.
STEPS
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The issue can be reproduced at will with the following steps:
1. Populate the customer verification question (dynamic) fields
2. Once the fields are populated the data disappears.
3. Unable to apply/save the record.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot apply and save the record as the data in the fields disappear.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |