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Email Center Error" Set Profile Option FND: Diagnostics To ‘Y’ To View Stack Backtrace." on Customer Tab (Doc ID 2557355.1)

Last updated on MARCH 06, 2023

Applies to:

Oracle Email Center - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Other Components

Getting the following error when trying to access email center via the Supervisor responsibility and the agent console responsibility.

The error occurs on the Customer Tab.


ERROR
-----------------------
 'Set Profile option FND: Diagnostics to 'Y' to view Stack Backtrace'

 java.lang.NullPointerException appears if FND: Diagnostics is set to 'Y'

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Email Center Supervisor responsibility
3. Navigate to Email Center Supervisor console>Customer

Observe above error


Cause

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In this Document
Symptoms
Cause
Solution
References


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