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Error Designating Dependents - APP-PAY-06153: System Error: Procedure Ben_pdp_shd.constraint_error (Doc ID 2557555.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 12.2.6 and later
Information in this document applies to any platform.


When attempting to save dependent designations in Benefits Service Center - receiving the following error:

     APP-PAY-06153: System Error: Procedure ben_pdp_shd.constraint_error at Step 10

     Cause: The procedure ben_pdp_shd.constraint_error has created an error at Step 10

For this person - they have moved business groups.
     - Moved from the Active Business Group at Retirement
     - Now in a Pensioners Business Group

But when we look - those dependent person_id's already exist for the person under the active business group.
     - The system should not be creating new dependents and trying to re-use the same person_id's which are present on another organization.

Is there any setup that could cause this type of behavior?


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