My Oracle Support Banner

Partial Termination Quotes Creating Additional Asset Return Records (Doc ID 2557877.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Asset Management

ACTUAL BEHAVIOR
---------------
In Lease Management, Partial Termination Quotes is creating additional Asset Return request eventhough there is a manually Asset Return Request already created for the asset
Issue occurs only for Partial Termination. For Full Termination, the manually created Asset Return request is identified by the worklow and there is no new Asset Return Request created

EXPECTED BEHAVIOR
-----------------------
The expected behavior is that the Partial Termination quote will not create a new asset Return Request , when a manually created Asset Return request already exists for the asset

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Lease Super User>Create a manual Asset Return Request and update the status to Returned
2. Create Full Termination Quote > Verify that there is no new asset Return Request created for the asset that already has the manual Asset Return request created
3. Cancel the Full Termination Quote and Create a Partial Termination Quote > For the partial quote there is a new asset return request created eventhough there is a manually Asset Return Request already created for the asset


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.