My Oracle Support Banner

DB Operation Failed When Approver Approved Contract Change Request Via Email. (Doc ID 2559621.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Administration

When attempting to approve the Change Request via email the following errors are displayed

Error:
“DB Operation Failed for the Change NEW LABOR WARRANTY WITH AAAAAAAAAA for the Contract BBBBBBBBBBB
Details : Invalid value for the column CHR_ID
Database Operation Approve Change failed

The issue can be reproduced at will with the following steps:
1) Service Contracts Manager (R)
2) Create Change Request and set Approver preference for Notifications as Email
3) Select Approve option in the Email - Another Email to the Requestor is now generated with the
  DB Operation Failed message


Due to this issue, users cannot approve the Change Request via the Email

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.