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EBusiness Form (ASTRCALL) - Will Not Allow User To Update 2 Fields At The Same Time (Doc ID 2559877.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle TeleSales - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

After upgrading to 12.2.2 the eBusiness Form, ASTRCALL.fmb, will not allow the user to update 2 fields at the same time
Users have found that the eBusiness Center form (ASTRCALL) will not allow multiple updates on the Address/Phone tab.The form will throw an error when users click the inactivate checkbox for an Address and click the inactivate checkbox for an Address Type then attempt to SAVE.

After doing those 2 activities and then hitting SAVE the error is APP-AR-96282: Error: This record in table HZ_PARTY_SITE_USES cannot be locked as it has been updated by another user.

In 11.5.10.2 users were able to do both of these activities without receiving the error message.

Users want to know is the error message new functionality or a bug?
 

Solution

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In this Document
Goal
Solution
References


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