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Depot Repair: Error in Details Tab Selecting IB Item: "Owner Account For External Parties Is Mandatory." (Doc ID 2559919.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

Depot - Error in Details tab selecting IB item: Owner account for external parties is mandatory.  

After creating a Service Order for Customer A, in Details tab, if user selects an IB Instance/Serial Number owned by Customer B, and tries to create the Logistics lines, they are getting an error.

Steps:

(R) Depot Repair
(N) Depot Workbench

- Open Service Request
- Create Service (Repair) Order
- When trying to create a NEW Service (Repair) Order with same item, there is an error.


Error:
    Owner account for external parties is mandatory.
    Please provide a valid Account for the Owner Party - 12345.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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