Depot Repair: Error in Details Tab Selecting IB Item: "Owner Account For External Parties Is Mandatory."
(Doc ID 2559919.1)
Last updated on JULY 14, 2020
Applies to:Oracle Depot Repair - Version 12.2.8 and later
Information in this document applies to any platform.
Depot - Error in Details tab selecting IB item: Owner account for external parties is mandatory.
After creating a Service Order for Customer A, in Details tab, if user selects an IB Instance/Serial Number owned by Customer B, and tries to create the Logistics lines, they are getting an error.
(R) Depot Repair
(N) Depot Workbench
- Open Service Request
- Create Service (Repair) Order
- When trying to create a NEW Service (Repair) Order with same item, there is an error.
Owner account for external parties is mandatory.
Please provide a valid Account for the Owner Party - 12345.
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