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Issues With Third Party ELearning Course - Training cannot be played by Learners (Doc ID 2560851.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP11 and later
Information in this document applies to any platform.

Symptoms

On : 12 version, Course Issues

ACTUAL BEHAVIOR
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Issues with Third Party eLearning course

There is an issue with Third Party eLearning courses "PP Access to Medical & Exposure Records" and "PP Load Securement"
The learner takes the course and completes it.
But, when they go back to the homepage the status still shows as ‘Incomplete’.
 
They both still launch and play fine, but will not mark the learner as complete.
 
Responsibility: Learner Self-Service, Standard

We went through the end to end setup related to the impacted course and also compared with working one all seems to be fine as excepted.


EXPECTED BEHAVIOR
-----------------------
It is expected when training is completed the training be marked as complete


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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