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After JAN 2019 CPU Patch No Images Display In Online Help Files (Doc ID 2561089.1)

Last updated on JULY 07, 2020

Applies to:

Oracle Human Resources - Version 12.2 HRMS RUP11 and later
Information in this document applies to any platform.

Symptoms

On :  12.2 HRMS RUP11 version, Install / Upgrade Issues

ACTUAL BEHAVIOR  
---------------
Log in to Online Help files and there is only a box and"Image described in text" where an Image should be

EXPECTED BEHAVIOR
-----------------------
Log in to Online Help files and expect to see an image displayed for the information you are requesting within the online help files.

Steps to Reproduce
The issue can be reproduced at will with the following steps:

1. Login to any HR Form

2. Click on help

3. no Image is shown.  Only a box and "Image described in text" where an Image should be

Note that this also affects Financials and other EBS areas that use Online Help Files.

Changes

 This was noticed after the application of the ATG January 2019 CPU Patch

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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