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Unable to Delete Link Between WIP Job and Sales Order - Orphan records (Doc ID 2561245.1)

Last updated on OCTOBER 08, 2019

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms


The Sales Order was created and cancelled the order. but unable to delete the link from WIP Job.



ERROR
Order Number = xxxx
Create Supply - Line Force

1.1..0 xxxx xxxx W=Workflow Schedule A match was found to config item XXXXX*1234. No reservation was made.


wip job: xxx
wip line_id : xxx
Status : Released

Note: This orphan data can happen on lines that are not forced as well.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench, Order Organizer > Query the Order
3. Review order workflow is cancelled with a wip job, unable to delink

Cause

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In this Document
Symptoms
Cause
Solution
References


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