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End Customer Is Not Passed To GTM In ITM Adapter XML File (Doc ID 2562785.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Shipping Execution - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Open Interfaces & Public APIs

ACTUAL BEHAVIOR
---------------
End Customer is not Passed to GTM in ITM Adapter. Created a sales order
with End Customer populated. However, unable to see any reference to this
field in the XML file that is generated by ITM Adapter, therefore it is not sent to
GTM.

EXPECTED BEHAVIOR
-----------------------
Expect to see the END Customer populated via the ITM Adapter.


STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Set ITM Parameters > Save XML Request > User Defined = ON
3. Go to: XXXXXX OM Entry > Quick Order Organizer > Query XXXXXXXX
4. Open Order XXXXXXXXX and copy to a new order.
5. Click on Address Details button, and then Enable End Customer Checkbox.
6. Observe XML files get created in ITMOUT directory for 9 sales order lines.
7. XML shows SHIP_FROM, SHIP_TO, BILL_TO, and SOLD_TO
8. Observe: NO END_CUSTOMER generated


Cause

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In this Document
Symptoms
Cause
Solution


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