Setting up Custom Hook for Routing Generation in Autocreate as Part of Enhancement Request 18182441 (Doc ID 2565353.1)

Last updated on SEPTEMBER 05, 2019

Applies to:

Goal

Enhancement request 18182441 was created to request a custom hook for routing generation that can be called by AutoCreate Configuration Items before the lead time calculation and roll-up processes are run. The following documents the necessary set up to call this custom hook.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.