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Depot Repair: Message "CS_CHG_NO_CONVERSION_RATE" In Logistics Tab When Using Different Currency (Doc ID 2565991.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Depot Repair - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Message "CS_CHG_NO_CONVERSION_RATE" in Logistics tab when using different Currency.

Steps:

Create Service Request
 - Enter Customer, Contact and Item information

Create Repair Order
 - Type = Return for Repair

Details tab:
 . Enter Item information
 . Currency = Yen
 . Default Price List is populated

Save the Repair Order.

Error:

CS_CHG_NO_CONVERSION_RATE

What is Working:

Using another Currency (i.e. EUR) and / or a Price List related to US Dollar works fine.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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