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Exception In Charges HTML Screen If Price List Is Inactive (Doc ID 2566413.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Charges UI, APIs, and schema

When attempting to create charges lines in Charges HTML UI, and the default price list is inactive, instead of getting a normal error message the user gets an exception:

Exception Details.
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(

## Detail 0 ##
at oracle.sql.NUMBER.toBytes(
at oracle.sql.NUMBER.(
at oracle.jbo.domain.Number.(
at oracle.apps.cs.charges.server.util.ChargesAMPriceUtil.populateUnitPrice(
at oracle.apps.cs.charges.server.CsChargeAMImpl.populateUnitPrice(

The issue can be reproduced at will with the following steps:
1. Set profile option “Service: Charge Line Default Price List” to Use value from profile `Charge: Default Price List'
2. Set profile option “Charge: Default Price List” to an active price list
3. In Pricing Manager, inactivate the price list
4. Then, try to create a new charges line in Forms UI and in HTML UI
5. In Charges Forms UI the following error is displayed:

IPL: Price was not found on price list for this item

6. In Charges HTML UI, the reported exception occurs




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