Service History On Mobile Field Service for Newly Created Service Request Not Available Even After Patch (Doc ID 2567176.1)

Last updated on MARCH 12, 2021

Applies to:

Symptoms

On : 12.2.8 version, Multiplatform iOS General

ACTUAL BEHAVIOR
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Created a new Service Request after applying Patch 29557733:R12.CSM.C (From  Enhancement Request 29557733 )and now service history is not available on Mobile Field Service

EXPECTED BEHAVIOR
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Expect that the Service History is available for the newly created Service Request in Mobile Filed Service

STEPS
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The issue can be reproduced at will with the following steps:
1. Apply  Patch 29557733:R12.CSM.C
2. Login to Application
3. Go to Service Responsibility
4. Navigate to Service Requests >Create Service Requests
5.Create new Service Request with a customer product (Assuming there are previous service requests created for same customer product)
6.Create a Field Service Task and assign to Mobile User
7.Go to Mobile Field Service (MFS)Multi platform Application and Login with the same Mobile User and perform sync

Observe that now service history is not available on Mobile Field Service for the newly created task

Changes

Cause

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