Promotion Limit Violation Message Seems Incorrect (Doc ID 2568104.1)

Last updated on JANUARY 25, 2021

Applies to:

Symptoms

When the customer has an order (#4135660) that exceeds their limit, the following error occurs.
The customer has exceeded their limit, however, the message is misleading because it says the limit has been exceeded by 'the amount of 0 units'.
When reviewing the Promotion Limit activity, the customer exceeded their limit by 7.5 units.

Why wouldn't the message say 7.5 units ?

ERROR
A Promotion Limit violation occurred while pricing. Please use Process Messages to view details of the violation. (ERR_TEXT=Limit exceeded for Modifier Number G1346014_41305444 and Limit Number 1 by the amount of 0 units.)

STEPS
1. In Advanced Pricing, set up a Promotion Limit for a product and customer.
2. Via the Order Management Responsibility.
3. Navigate: Orders, Returns > Sales Orders
4. Enter a Sales Order (Order Number = 4135660) that exceeds their limit.

Cause

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