Datafix To Remove Duplicate Asset Appear To Exist With Same Serial Number
(Doc ID 2568335.1)
Last updated on JULY 29, 2019
Applies to:Oracle Enterprise Asset Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
When try to assign parent to an asset, a duplicate asset is created.
There should be one asset.
The issue can be reproduced at will with the following steps:
1. The asset had no parent
2. We tried to associate the parent via HTML screen (configuration history) but it would not allow. NO error message, just got message that it could not find asset number.
3. We then went to the Java Form (Update Asset Number) and added the parent there.
4. After re-querying the asset and going to configuration history, we see the parent was associated twice and the asset number is now duplicated. We are now unable to deactivate the asset or remove the hierarchy.
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