My Oracle Support Banner

Datafix To Remove Duplicate Asset Appear To Exist With Same Serial Number (Doc ID 2568335.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

When try to assign parent to an asset, a duplicate asset is created.

EXPECTED BEHAVIOR

There should be one asset.

STEPS

The issue can be reproduced at will with the following steps:
1. The asset had no parent
2. We tried to associate the parent via HTML screen (configuration history) but it would not allow. NO error message, just got message that it could not find asset number.
3. We then went to the Java Form (Update Asset Number) and added the parent there.
4. After re-querying the asset and going to configuration history, we see the parent was associated twice and the asset number is now duplicated. We are now unable to deactivate the asset or remove the hierarchy.


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.