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Connecting To Oracle EBS With GTM Cloud Using ITM - Results In Handshake Error (Doc ID 2568363.1)

Last updated on OCTOBER 12, 2019

Applies to:

Oracle Shipping Execution - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Intl Trade Mgmt Integration

When Completing the initial setup to integrate Oracle EBS with Oracle GTM using ITM Adapter and
Running the the Item Synchronization from EBS , The Item Adapter results with a handshake error.

Issue is very similar to Bug 29006091

Suggested the following to the customer but still issue exist

The reason for the handshake error is due to a certificate issue .
The certificate is not trusted from ebs to otm and thus failing with the handshake

So please see the following note on

Logistics Cloud: How to Configure Inbound Web Services Integration (Doc ID 2131708.1)

then go to section 5 and select the note How to Retrieve Security Certificates for Inbound Integration using Firefox (Doc ID 2105818.1)

Please download the latest certificate from "" and follow the below note to move it to the correct place.
Questions regarding Certificates and HTTP so that ITM(EBS) interfaces with GTM (Doc ID 2267856.1)

Once, the certificate is copied to the correct path, restart the adaptor and verify the results.


ITm Adapter log shows

30823 Worker0 (DEBUG) Calling setURLHost method as the URL protocal is Https
30823 Worker0 (DEBUG) host :
30823 Worker0 (DEBUG) In the method ITMUrlPost.setURLHost Url :
30823 Worker0 (DEBUG) ITM Vendor URL after setting URL =
30823 Worker0 (DEBUG) Calling method httpsPost for Posting request
30911 Worker0 (DEBUG) In the method Adapter.updateTransactionError
30911 Worker0 (DEBUG) In the method AppsConnection.getConnectionFromPool of Apps Manager
30911 Worker0 (DEBUG) Fetched Session ID: 0x27a7cac9
---- Fri Jun 28 15:28:34 MST 2019 ----
30911 Worker0 (WARN) Received fatal alert: handshake_failure

The issue can be reproduced at will with the following steps:

1. Attempt ITM functionality
2. See in the Adapter Startup the mentioned error

The issue has the following impact - Cannot integrate EBS /OTM




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