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Punchout CXML Gives Error With Status Code 400 (Doc ID 2569147.1)

Last updated on AUGUST 27, 2021

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On iProcurement 12.1.3 when attempting to connect to a new Punchout, the following error occurs:

ERROR
-----------------------
The connection to the supplier website cannot be established.

Error Code: 400 Invalid XML Format In Login Response Document
Unable to parse the Login Response XML.
...
XMLParserException
oracle.xml.parser.v2.XMLParseException; lineNumber: 21; columnNumber: 7; End tag does not match
start tag 'link'.
at oracle.xml.parser.v2.XMLError.flushErrors1(XMLError.java:320)
at oracle.xml.parser.v2.NonValidatingParser.parseEndTag(NonValidatingParser.java:1395)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1340)
at
oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:362)
at oracle.xml.parser.v2.NonValidatingParser.parseDocument(NonValidatingParser.java:308)
...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup new Direct punch-out in iProcurement Catalog Administrator
2. Go to iProcurement and attempt to connect to punch-out
3. Error occurs


Due to this issue, users cannot connect to the punch-out

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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