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Service Activity Codes missing from LOV on Charges Form (Doc ID 256924.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.9 and later
Information in this document applies to any platform.

Symptoms

SERVICE ACTIVITY CODES MISSING FROM LOV ON CHARGES FORM

If you try to submit charges manually, for a particular business process, all
the service activity codes that have been defined in the set ups are not appearing on the LOV.
This prevents you from submitting the charges manually for this business process.

If you use Debrief to submit these service activity codes transactions everything is fine.
The problem comes only when you try to submit charges manually.

Changes

Navigation:
Customer Support > Service Requests > Create or View Service Request >
Charges Tab.
Enter / select the desired Operating Unit.
Enter / select the desired Business Process.
Enter / select the desired Service Activity Code.

** The expected Service Activity Code(s) is not in the List of Values **

Cause

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