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Installed Base Advaced Search not Searching Correctly with Operating Unit (Doc ID 2570060.1)

Last updated on JULY 27, 2019

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

ACTUAL BEHAVIOR
---------------
The Advanced Search functionality is not working as intended. When queried by one Operating Unit (OU), records from other OUs also displayed.

EXPECTED BEHAVIOR
-----------------------
Instances from searched OU should only be displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Advanced Search Installed Base page
2. Add Operating Unit as search criteria and selected OU XXX
3. From the query output, select first record
4. Query Operating Unit in the instance– Shows OU YYY

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are able to see instances from other OUs

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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