My Oracle Support Banner

When Viewing Charges For A Debrief The Wrong Labor Item Is Displayed (Doc ID 2570240.1)

Last updated on JULY 26, 2019

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8

ACTUAL BEHAVIOR
---------------

When viewing charges for a debrief the labor item is not the item that is expected.
For example:  The labor item is showing as 'Overtime'  instead of 'Regular'

EXPECTED BEHAVIOR
-----------------------
Expect the correct labor item to be displayed,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Steps to reproduce the issue :
1. Create new SR and a Task
2. Create Debrief
3. Go to debrief and enter a labor item and save
4. Go to charges tab
=> see that the Item details contain a wrong Item


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.