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Internal Expenses Report Stuck At AME Approval Process/Block (Doc ID 2570747.1)

Last updated on JULY 29, 2019

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Expenses

When attempting to approve an Expense Report, the AME list is shown but the approving sequence cannot reach the second approver.

ERROR
-----------------------
AME Approval Process/Block.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Internet Expense Report is submitted.
2. The first approver approves the Expense Report.
3. The second approver does not receive the notification to approve the Expense Report.
4. The parent workflow stays at AME Approval Process/Block.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the product.

Cause

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In this Document
Symptoms
Cause
Solution
References


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