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Task Assignee LoV Field Not Retrieving Resource When Trying To Pass %(NN%) (Doc ID 2570962.1)

Last updated on AUGUST 01, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to pass % with brackets in the Task Assignee field, the following error is displayed.

Errors

FRM-40212: Invalid value for field ASSIGNEE_NAME

 

Steps
(R) Service
(N) Service Requests > Find/Create Service Requests
Query SR
Click on Tasks tab
Select Owner Type: Group Resource

Select Owner
Select Assignee Type: Employee Resource
Use Assignee value: %(03)%

The error above is displayed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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