My Oracle Support Banner

Oracle Mobile Field Service Responsibility link not working (Doc ID 2571845.1)

Last updated on AUGUST 02, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Oracle Mobile Field Service Responsibility link


Getting an error when accessing the 'Oracle Mobile Field Service' responsibility.
 
ERROR
-----------------------
You have encountered an unexpected error. Please contact your System Administrator for assistance. Click here for exception details.

Error Details:

JBO-30003: The application pool
oracle.apps.csm.adminUI.htmlHome.server
.AsgHtmlHomeSynchDataAM) failed to checkout an application module due to the
following exception:
oracle.jbo.JboException: JBO-29000: Unexpected exception caught:
oracle.jbo.JboException, msg=JBO-29000: Unexpected exception caught:
oracle.jbo.PersistenceException, msg=JBO-26002: Error Parsing the XML file


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logged into EBS application
2. Navigate to Oracle Mobile Field Service responsibility
3. Clicked on the Responsibility link getting error
 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.