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Ship Confirming A Return To Vendor(RTV) Delivery Errors With Total Shipped Quantity For Order Exceeds Tolerance (Doc ID 2574588.1)

Last updated on JUNE 07, 2021

Applies to:

Oracle Shipping Execution - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to ship confirm a delivery of a Return to Vendor(RTV) or Return Order,  the following error occurs for the below conditions:

(i) When the Item has different UOM’s at Item Master (Primary UOM) and Purchase Document (Purchasing UOM),

(ii) When there are Inter Class UOM conversions between UOMs .


ERROR
_______________

The initial pickup date of DD-MM-YYYY  for delivery XXXX does not match the shipping and/or carrier calendar. The nearest valid date is DD-MM-YYYY.
The ultimate drop-off date of DD-MM-YYYY for delivery XXXX has been modified to DD-MM-YYYY as per the changes in initial pick-up date.

In delivery XXXX the total shipped quantity for Order Number ZZZZ exceeds the tolerance.
The source system for this order is returns.
The maximum shipped quantity allowed for line 1.1 within this delivery is AA.


STEPS
________________

1) Order Management Super User Responsibility
2) Shipping
3) Transactions
4) Query Delivery
5) Select Ship Confirm Action

Cause

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In this Document
Symptoms
Cause
Solution
References


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