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Debrief DFF Values Are Not Syncing To MFS Device (Doc ID 2574739.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8  MultiPlatform

ACTUAL BEHAVIOR
---------------
Changes are being made to the Debrief header DFF in the background via a custom process.  The updates to the DFF are not reflecting in the MFS application after syncing.

EXPECTED BEHAVIOR
-----------------------
The expectation is that when the DFF is updated on the server side, that the update will be seen in the MFS device after syncing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a task and create a debrief.
2. Update the debrief line on the MFS device.
3. Sync the update to the server.
4. While processing the update a custom program is run to update the Debrief header DFF.
5. Sync the MFS device again.
6. The update to the Debrief header DFF is not showing in MFS.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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