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Error When Completing A Debrief - Failed To Retrieve The Billable Flag For Inventory Item With ID (Doc ID 2575245.1)

Last updated on AUGUST 14, 2019

Applies to:

Oracle Field Service - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8

When attempting to complete the debrief for a task a material debrief line fails with the following error:

ERROR
-----------------------
Failed to retrieve the billable flag for inventory item with ID XXXXX. The inventory item billing type may not have been set up in the service activity billing types for service activity ID XX


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a task
2. Create material debrief lines for the task
3. Complete the task  ( Submit the Debrief posting program)
4. The debrief completed with errors.     Material Debrief lines failed with the above error message.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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