Error When Completing A Debrief - Failed To Retrieve The Billable Flag For Inventory Item With ID
(Doc ID 2575245.1)
Last updated on JUNE 21, 2023
Applies to:
Oracle Field Service - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8
When attempting to complete the debrief for a task a material debrief line fails with the following error:
ERROR
-----------------------
Failed to retrieve the billable flag for inventory item with ID XXXXX. The inventory item billing type may not have been set up in the service activity billing types for service activity ID XX
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a task
2. Create material debrief lines for the task
3. Complete the task ( Submit the Debrief posting program)
4. The debrief completed with errors. Material Debrief lines failed with the above error message.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |